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General Shipping and Returns Policy
In stock merchandise
Usually is processed and shipped (in other words, leaves our fulfillment center) within 5 business days. All orders are subject to credit approval. Our shipping charges use standard industry shipping charges based upon package weight, size, and distance shipped. SIGNORG offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one the 48 contiguous United States. Please note: we are unable to offer shipping outside of the United States and we are unable to provide express shipping to P.O. Boxes.
We currently offer three shipping options within the contiguous United States:
1.) Standard: 3-8 business days
2.) Expedited: 2-3 business days
3.) Express: 1-2 business days
Package Tracking: www.ups.com/tracking/tracking.html
U.S. Customer Service (UPS) 1-800-PICK-UPS (1-800-742-5877), or customer.service@ups.com
Our goal is to process all orders within 24 hours of receipt to enter the fulfillment pipeline. Orders are processed and shipped during regular business hours (Monday through Friday 8:30AM – 5:30PM PST, excluding holidays).
Shipping Surcharge
Oversized/overweight items will require an additional fee for shipping and handling charges which is listed in the description of the product. Total shipping cost is calculated by adding the shipping surcharge fee to the base shipping cost at processing. UPS determines the final shipping charges based on standard business shipping practices.
Return Policy
General Return Policy:
1.) The Managing Director must authorize all returns or exchanges. E-mail www.customersupport@signorg.com to request a case review and telephone call from the Managing Director to resolve your issue. Every attempt will be made to satisfy your issue and resolve the matter. We value your patronage and strive to provide you with quality digital printing for your trade show needs.
2.) All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise.
3.) All returned merchandise must be received by SIGNORG in saleable condition, unless the merchandise if found to be defective.
Customer Returns:
1.) The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
2.) Return shipments to:
SIGNORG
6190 Fairmount Ave, Ste. B
San Diego, CA 92120
3.) Indicate either refund or exchange within the returned package.
Refund for Credit or exchange:
1. Any refund or credit for exchange will be base on the value of the merchandise at eh time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
2. Please allow 5 to 7 business days to complete refund process for credit/exchange of receipt of merchandise.
3. All refunds are applied to the individual customer account unless otherwise specified by the Managing Director or directed by the client.
4. Any form of reimbursement is consistent with the original method of payment.
Items that are out of stock:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from you order, cancel your order or place orders temporarily on hold until your item comes back in stock. Due to availability and vendor issues, we can only provide an estimate as when an out of stock item will return to in-stock status. If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.
Canceling an Order:
You may cancel an order at any time prior to processing at our center by calling 1-619-282-1500. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policies for easy returns.
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